iWorka Terms of Service & Acceptable Use Policy

Last updated: 7 July 2026

These Terms govern the iWorka platform at iworka.co.za/app, operated by iWorka (Pty) Ltd. By using iWorka you agree to these Terms.

1. Marketplace

iWorka connects customers with independent Workers. Workers are not employees of iWorka.

2. Eligibility

• 18+ only.
• Accurate registration details.
• Workers complete ID verification for a verified badge.

3. Accounts

• Customer, Worker, Private, or Business accounts.

4. Payments at launch

4.1 iWorka charges

• 10% booking service fee via Paystack when a booking is confirmed.
• R99 Featured boost (optional, 30 days).

4.2 Cash to worker

At launch, labour is paid in cash to the worker on the day. iWorka collects only the service fee via Paystack.

4.3 Revision 2

Later, customers may pay the full job in-app where the worker has verified bank details. Worker payouts will use PayShap or equivalent instant EFT where available.

5. Account credit (no card refunds)

If a paid booking is cancelled by customer or worker, or a dispute is resolved in the customer's favour, amounts paid through iWorka are added as iWorka account credit ? not refunded to the card. For cash bookings, only the service fee is credited. Credit applies to future bookings and cannot be withdrawn.

6. Bookings & disputes

• Bookings confirm after successful Paystack payment.
• No-show reports, worker response windows, admin resolution, strikes, and suspension apply as shown in the app.

7. Acceptable use

• No fraud, harassment, illegal activity, or fake identity.
• No circumventing booking fees or off-platform payment before allowed.
• No scraping or abuse of the platform.

8. Worker duties

Licensed where required, own tax/insurance, accurate profile and bank details.

9. Customer duties

Accurate job details, pay worker cash on the day (at launch), pay iWorka service fee in-app.

10. Privacy

See Privacy Policy.

11. Liability

Platform provided as-is; liability limited to fees paid to iWorka in the prior 12 months where law permits.

12. Law

South African law applies.

13. Contact

support@iworka.co.za ? billing@iworka.co.za